Quality Marquees and Tents Delivery and Returns
Current as of 01/07/2012
Quality Marquees and Tents Delivery
Delivery is FREE to business addresses in Australia for orders that exceed $1000.
For orders under $1000, a delivery surcharge will apply. This delivery surcharge is calculated for the customer at the website checkout.
Any items not immediately available will be placed on backorder and will be delivered as soon as possible.
Customers are liable for any redelivery charges incurred through an authorised person not being available at the nominated delivery address to collect goods.
Quality Marquees and Tents Warranty / Returns
Our marquees and camping products are covered by a range of warranty lengths. Lifetime marquee warranties are for manufacturer faults within the frame only and do not cover misuse or normal wear and tear. Commercial and Light Commercial Marquee aluminium frames are covered by a lifetime manufacturer warranty; all other marquee parts such as (but not limited to) canopies, printing, nylon and alloy fittings, ring pulls, nuts and bolts are covered by a one year warranty. Our warranties cover normal private and commercial use; the hiring of our marquees are not covered under our warranty.
A stipulation of the canopy warranty is that the canopy is removed from the frame before the frame is folded up; this ensures 'pinching' and / or stitching damage is not caused through this process, nor undue frame stress.
Tents are covered by up to a three year warranty for manufacturer faults only and do not cover misuse or normal wear and tear. Tears / cuts in the floor caused by erecting tent on unsuitable surfaces (eg on ground containing sharp rocks) are not covered in the warranty. Zippers and zipper components including fabric attached to zipper is covered by a one year warranty.
Banners and banner related items are covered by a one year warranty for manufacturer faults only and do not cover misuse or normal wear and tear.
Should goods (in whole or part) need to be returned to us, the customer will bear the freight costs of returning the goods to us and will be responsible for costs associated with the delivery of goods back to the customer. It is at our sole discretion as to whether we require these goods (in whole or part) returned to us for warranty claim inspection.
For accepted warranty claims, we will either pay for the repair or replacement of the product in question at our sole discretion, whichever we deem appropriate. The customer may be required to seek a minimum of two quotes for the repair at our request and at the customer's expense. We may require proof of damage as is necessary, for example, photographs, in order to process a warranty claim. Warranty claims will only be processed once we are satisfied we have the required evidence and / or documentation to support the claim.
Please retain your receipt for proof of purchase and date of purchase as this will be required before any warranty claim is considered.